Our Strategic Consulting team brings deep expertise, insights, and knowledge of best practices to every customer engagement—helping customers level up the ways they approach their digital marketing and optimizing the ways they use Salesforce.
DRIVE 1:1 CONNECTIONS WITH YOUR CUSTOMERS.
If you’re looking for an extension of your team to help you maximize your investment in Salesforce by leveraging deep customer insights and best practices, you’ve come to the right place.
ISPs are the judge and jury when it comes to getting your emails delivered to the inbox. Do you know if all of your emails are being delivered to the inbox, the spam folder, or not at all? Lev deep dives into current sending practices, sender reputation, subscriber engagement, list hygiene, and email acquisition tactics to provide a comprehensive solution to ensure your emails are making it to customer’s inboxes.
Customer Lifecycle Roadmap
Personalization & Segmentation
List segmentation and message personalization are two of the most effective tactics, yet are two of the most challenging tactics to implement. It can be hard to understand difference between them, and can be even harder to understand how to leverage these tactics for optimum engagement and revenue results. After a deep dive to understand your customers, we provide strategic recommendations for priority customer segmentation, required data, tactics to collect the required data, and the application of segmentation and personalization to marketing campaigns.
6.5% RETURN ON INVESTMENT.
A regional grocer was looking for creative ways to increase in-store foot traffic and better engage their customers. They partnered with Lev to implement Marketing Cloud and implement a series of journeys, including a welcome journey, a re-engagement journey, a baby club journey, a birthday journey, and a punch card journey.
The birthday journey celebrates a customer’s birthday with a “delight offer” of a free gallon of ice cream. A loyal customer can redeem the coupon during their birth month, and point-of-sale data is examined to measure changes in behavior during the customer’s birthday shopping event.
Measuring against pre-determined benchmarks prior to launching the birthday email journey, the regional grocer exceeded all planned redemption rates, and saw increased basket sizes and increased margins from net new baskets. This included a 1.6% sales lift, a 2.4% margin lift, a 2.5% transaction lift, and an overall 6.5% return-on-investment—all from a single journey!
What else we help with
Leveraging technologies like Interaction Studio and CDP, we help marketers achieve personalization at scale through data, content, targeting, and optimization.
Search Engine Optimization
We use a range of data sources, such as cross-channel marketing campaign data, competitive data, and holistic search data, to develop a strategic approach to growing your SEO footprint.
Bring your brand to life for a legendary customer experience through visual design, copywriting, creative direction, and content strategy with our Creative Services team as an extension of your team.
Paid Media + Analytics
We help you leverage the power of Salesforce to manage campaigns, ensuring your paid efforts are achieving the expected KPIs and that you’re maximizing your cross-channel campaigns.